Does Usability Matter?

When we got our new HD television a while back – we decided to go with the Comcast DVR instead of TiVo’s version.  We loved our TiVo, but their DVR for HD was more expensive than Comcast’s DVR.

Usability MattersWas that ever a big mistake! Manual reading, many phone calls, and a large dose of frustration later, I gave up.  I’d been spoiled by TiVo’s ease of use and even though the Comcast DVR worked just fine – it was not easy to use – in fact, it was downright frustrating.

When I compared the Comcast DVR experience to using our TiVo, well there was just no comparison.  So we gave ourselves an early anniversary present and bought the TiVo DVR.